Privacy Policy

Xclamation.ai respects your privacy and is committed to handling personal information responsibly. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, or engage our Agentic AI consulting and managed services.

We aim to manage personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), where those requirements apply.

We may collect your name, business name, role, email address, telephone number, enquiry details, project requirements, and records of our communications. We may also collect technical information such as device type, browser, IP address, referring pages and website usage data.

We collect information directly from you when you submit a form, subscribe for updates, communicate with us, or enter into a consulting engagement. We may also receive business contact information from public sources or professional referrals.

We use personal information to respond to enquiries, arrange consultations, prepare proposals, deliver and improve our services, manage client relationships, provide requested updates, maintain security, comply with legal obligations, and understand how our website and services are used.

Where required, we will seek your consent before using information for another purpose. You may opt out of marketing communications at any time.

Our services may involve assessing business workflows, configuring AI tools, developing agents, delivering training, and measuring adoption or productivity uplift. The information handled in each engagement is governed by the applicable proposal, contract, confidentiality terms, and agreed security controls.

We do not use confidential client information to train public AI models unless this has been expressly authorised in writing. Clients remain responsible for determining what data their users may submit to third-party AI products and for complying with their own legal, regulatory and workplace obligations.

We may disclose information to trusted technology, hosting, analytics, communications, professional advisory and cloud service providers where reasonably necessary to operate our business or deliver services. These providers may process information in Australia or overseas.

We may also disclose information where required by law, to protect our rights or systems, or as part of a business transaction. We do not sell personal information.

We use reasonable administrative, technical and organisational safeguards designed to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purpose for which it was collected, to meet contractual requirements, resolve disputes, or satisfy legal and record-keeping obligations.

Our website may use essential cookies and analytics technologies to operate the site, remember preferences, measure traffic and improve performance. Browser settings can be used to control cookies, although disabling them may affect some website features.

You may request access to, or correction of, personal information we hold about you. You may also make a privacy complaint or ask a question about our privacy practices through the contact page. We may need to verify your identity before actioning a request.

We will review privacy complaints and respond within a reasonable period. If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

We may update this policy to reflect changes to our practices, services or legal obligations. The current version will be published on this page with its effective date.