The problem:

The business offers reward programs over 20 brands and had a high level of repeat customer service related enquiries on the programs and features of them.

Xclamation solution:

Using google cloud platform the xclamation team have designed over 10 AI applications to resolve the enquires utilizing unstructured data and APIs into the payment and rewards platforms to deliver a simple scalable Service AI application to assist users to resolve their issues via the AI interfaces.

The result:

The xclamation AI application now acts as a tier one support taking over 1,000 enquiries per month and freeing up the FTE within the business to focus on growth activities and enhancing the reward program offering to the clients.

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